Deliver an exceptional customer experience every time Manage all communication written, verbal and in person professionally, friendly and efficiently Provide accurate, timely information and follow up activity in a courteous, efficient, accurate manner Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner an

Research informed consent topics and write or edit consent form text related to procedure descriptions, risks, and alternatives. Synchronize and coordinate a document's text with other similar topics. An editor manages a library of topics and must maintain their relatedness. Tag documents with a variety of metadata as appropriate (CPT codes, keywords, topic families). Wri

Develops marketing calendars, schedules, and budgets and serves as the project manager across assigned clients and campaigns. Prepares project concepts and leads project kick off calls and other meetings. Maintains relationships with clients by providing support, information, and guidance researching and recommending new opportunities, recommending profit and service impr

Research and monitor market needs, industry trends and competitive landscape to identify opportunities, define vision, business case and scope, and launch strategy for new SaaS products Gather requirements and conduct business analysis to create and prioritize backlog items Lead bi weekly scrum meetings including refinement, planning, and retrospective meetings Work close

Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance Proactively ensure the highest levels of systems and infrastructure availability Identify and solve infrastructure related problems Improve operations by automating tasks and/or creating scripts or tools Help monitor internal and cloud systems for availabilit